TO FULFIL YOUR ORDER, YOU SHOULD PROVIDE US WITH CERTAIN INFORMATION, SUCH AS YOUR NAME, EMAIL ADDRESS, POSTAL ADDRESS, PAYMENT INFORMATION AND DETAILS OF THE PRODUCT YOU ARE ORDERING. YOU MAY ALSO PROVIDE US WITH ADDITIONAL PERSONAL INFORMATION, FOR EXAMPLE, FOR A SPECIAL ORDER.
WE RELY ON A NUMBER OF LEGAL BASES TO COLLECT, USE AND SHARE YOUR INFORMATION, INCLUDING:
- AS NECESSARY TO PROVIDE OUR SERVICES, FOR EXAMPLE, WHEN WE USE YOUR INFORMATION TO FULFIL YOUR ORDER, RESOLVE DISPUTES OR PROVIDE CUSTOMER SUPPORT;
- WHERE YOU HAVE PROVIDED YOUR AFFIRMATIVE CONSENT, WHICH YOU CAN WITHDRAW AT ANY TIME, FOR EXAMPLE BY SUBSCRIBING TO OUR MAILING LIST;
- AS NECESSARY TO COMPLY WITH A LEGAL OBLIGATION OR COURT ORDER, OR IN CONNECTION WITH A LEGAL REQUIREMENT, SUCH AS TO RETAIN INFORMATION ABOUT YOUR PURCHASES IF REQUIRED BY TAX LAW;
- AS NECESSARY FOR OUR LEGITIMATE INTERESTS, WHERE THOSE LEGITIMATE INTERESTS DO NOT OVERRIDE THE RIGHTS OR INTERESTS OF THE CUSTOMER, SUCH AS PROVIDING AND IMPROVING OUR SERVICES. WE USE THE INFORMATION PROVIDED BY THE CUSTOMER TO PROVIDE THE SERVICES THEY REQUEST AND IN OUR LEGITIMATE INTEREST TO IMPROVE THE SERVICES WE PROVIDE.
INFORMATION ABOUT OUR CUSTOMERS IS IMPORTANT TO OUR BUSINESS. WE SHARE YOUR PERSONAL INFORMATION FOR VERY LIMITED REASONS AND IN LIMITED CIRCUMSTANCES, SUCH AS:
- SERVICE PROVIDERS. WE USE TRUSTED THIRD PARTIES TO PERFORM FUNCTIONS AND PROVIDE SERVICES FOR OUR STORE, SUCH AS DELIVERY COMPANIES. WE WILL SHARE YOUR PERSONAL INFORMATION WITH THESE THIRD PARTIES, BUT ONLY TO THE EXTENT NECESSARY TO PERFORM THESE SERVICES.
- BUSINESS TRANSFERS. IF WE SELL OR MERGE OUR BUSINESS, WE MAY DISCLOSE YOUR INFORMATION AS PART OF THAT TRANSACTION, ONLY TO THE EXTENT PERMITTED BY LAW.
- TO COMPLY WITH THE LAW. WE MAY COLLECT, USE, RETAIN AND SHARE YOUR INFORMATION IF WE HAVE A GOOD FAITH BELIEF THAT IT IS NECESSARY TO:
- COMPLY WITH LEGAL PROCESS OR GOVERNMENTAL REQUESTS;
- ENFORCE OUR AGREEMENTS, TERMS AND POLICIES;
- PREVENT, INVESTIGATE AND RESPOND TO FRAUD AND OTHER ILLEGAL ACTIVITIES, SECURITY OR TECHNICAL ISSUES;
- PROTECT THE RIGHTS, PROPERTY AND SAFETY OF OUR CUSTOMERS OR OTHERS.
WE RETAIN YOUR PERSONAL INFORMATION TO PROVIDE OUR SERVICES AS DESCRIBED IN OUR PRIVACY POLICY ABOVE. WE MAY ALSO BE REQUIRED TO RETAIN THIS INFORMATION TO COMPLY WITH OUR LEGAL AND REGULATORY OBLIGATIONS AND TO RESOLVE DISPUTES. WE GENERALLY RETAIN YOUR DATA FOR THE FOLLOWING PERIODS OF TIME: 3 YEARS.
WE MAY STORE AND PROCESS YOUR INFORMATION THROUGH THIRD-PARTY HOSTING SERVICES IN THE US AND OTHER JURISDICTIONS. AS A RESULT, WE MAY TRANSFER YOUR PERSONAL INFORMATION TO A JURISDICTION THAT HAS DIFFERENT DATA PROTECTION LAWS AND GOVERNMENT OVERSIGHT THAN YOUR JURISDICTION. IF WE TRANSFER INFORMATION ABOUT YOU OUTSIDE THE EU, WE RELY ON PRIVACY SHIELDS AS A LEGAL BASIS FOR THE TRANSFER BECAUSE GOOGLE CLOUD IS A CERTIFIED PRIVACY SHIELD.
IF YOU ARE A RESIDENT OF CERTAIN TERRITORIES INCLUDING THE EU, YOU HAVE A NUMBER OF RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION. WHILE SOME OF THESE RIGHTS APPLY GENERALLY, CERTAIN RIGHTS APPLY ONLY IN CERTAIN LIMITED CIRCUMSTANCES. WE DESCRIBE SOME OF THESE RIGHTS BELOW:
- ACCESS. YOU MAY HAVE THE RIGHT TO ACCESS AND OBTAIN A COPY OF THE PERSONAL INFORMATION WE HOLD ABOUT YOU BY CONTACTING US USING THE CONTACT INFORMATION PROVIDED.
- AMEND, LIMIT, DELETE. YOU MAY ALSO HAVE THE RIGHTS TO AMEND, LIMIT OUR USE OF OR DELETE YOUR PERSONAL INFORMATION. IN THE ABSENCE OF EXCEPTIONAL CIRCUMSTANCES (SUCH AS WHEN WE NEED TO RETAIN DATA FOR LEGAL REASONS), WE WILL GENERALLY DELETE YOUR PERSONAL INFORMATION UPON REQUEST.
- DISAPPROVAL. YOU MAY CHOOSE NOT TO ALLOW US TO PROCESS SOME OF YOUR INFORMATION TO RECEIVE MARKETING COMMUNICATIONS FROM US AFTER YOU HAVE GIVEN YOUR EXPRESS CONSENT TO RECEIVE THEM. IN SUCH CASES, WE WILL DELETE YOUR PERSONAL INFORMATION UNLESS WE HAVE COMPELLING AND LEGITIMATE REASONS TO CONTINUE TO USE IT.
- COMPLAIN. IF YOU ARE A RESIDENT OF THE EU AND WOULD LIKE TO RAISE CONCERNS ABOUT OUR USE OF YOUR INFORMATION (AND WITHOUT PREJUDICE TO ANY OF YOUR OTHER RIGHTS), YOU HAVE THE RIGHT TO DO SO WITH YOUR LOCAL DATA PROTECTION AUTHORITY.
- FOR THE PURPOSES OF EU DATA PROTECTION LAW, WE ARE THE CONTROLLER OF YOUR PERSONAL DATA.
WE ACCEPT RETURNS, CANCELLATIONS AND ARE READY TO EXCHANGE PURCHASED GOODS BY OUR CUSTOMERS. PLEASE CONTACT US WITHIN 5 DAYS AFTER PURCHASE/DELIVERY AND SEND THE GOODS BACK WITHIN 14 DAYS AFTER PURCHASE/DELIVERY. PLEASE REQUEST A CANCELLATION WITHIN 6 HOURS AFTER PURCHASE.
THE FOLLOWING ITEMS CAN ONLY BE RETURNED OR EXCHANGED IF THEY ARE DAMAGED OR FAULTY: CUSTOMISED OR PERSONALISED ORDERS.BUYERS ARE RESPONSIBLE UPON RETURN FOR ALL POSTAGE COSTS ASSOCIATED WITH RETURNING THE ITEM.IF THE PRODUCT IS NOT RETURNED IN ITS ORIGINAL CONDITION, THE BUYER IS RESPONSIBLE FOR ANY LOSS OF VALUE.
HAVE ANY FOLLOW-UP QUESTIONS? YOU CAN CONTACT US USING THE CONTACT INFORMATION PROVIDED ON THE WEBSITE.
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